Return Policy
Easy returns within 7 days. Your satisfaction is our commitment.
Return Overview
7-Day Window
Return items within 7 days of delivery
Original Condition
Items must be unworn with original tags
Full Refund
Get your money back or exchange
Return Eligibility
Returnable Items
- Clothing items with original tags attached
- Unworn shoes in original packaging
- Accessories in original condition
- Unopened beauty products and fragrances
- Items in original packaging with receipt
Non-Returnable Items
- Opened cosmetics or beauty products
- Undergarments and intimate apparel
- Personalized or customized items
- Items damaged by misuse or normal wear
- Items returned after 7 days
How to Return Items
Receive Return Authorization
We'll review your request and provide you with a return authorization number (RMA) and return shipping label if your return is approved.
- Return authorization number (RMA)
- Pre-paid return shipping label
- Return instructions and packaging guidelines
Package and Ship
Carefully package your items with the RMA number clearly visible and ship using the provided return label.
Packaging Tips:
- Use original packaging when possible
- Include all original tags and accessories
- Secure items to prevent damage during transit
- Include RMA number inside the package
Processing and Refund
Once we receive your return, we'll inspect the items and process your refund or exchange within 5-7 business days.
- Items inspected for return eligibility
- Refund processed to original payment method
- Email confirmation sent once processed
- Refund appears in 3-7 business days
Refund Information
Refund Methods
Original Payment Method
Refund to the card or account used for purchase
Exchange
Exchange for different size or color
Refund Timeline
Special Circumstances
Defective or Damaged Items
If you receive a defective or damaged item, we'll provide a full refund including shipping costs and arrange for immediate replacement.
- Contact us immediately upon receiving damaged goods
- Provide photos of the damage for quick processing
- We'll arrange free return pickup
- Expedited replacement or full refund
Wrong Item Sent
If we sent you the wrong item, we'll cover all return shipping costs and expedite the correct item to you.
- Keep the incorrect item until we provide return instructions
- We'll send a prepaid return label immediately
- Priority shipping for the correct item
- No charges for our mistake
International Returns
International customers can return items, but please note that return shipping costs may apply unless the item is defective.
- Same 7-day return window applies
- Customer responsible for return shipping (unless defective)
- Items must clear customs for processing
- Refunds processed in original currency
Need Help with Returns?
Our customer service team is here to help make your return process as smooth as possible. Contact us through any of these channels:
Email Support
orders@alfatin.store
Response within 24 hours
Live Chat
Available on website
Instant assistance
Your Satisfaction Matters
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help make it right.